Conferencing | Unified Communications | UC&C | Local Voice Services
Gain the potential of your contact center or call center and see how HSSL specialist can help you deliver innovation, agility and a competitive advantage.
Dedicated solutions to match your business needs
- Carrier-grade network and a fully redundant platform
- Touch-tone or multilingual speech-recognition caller interfaces
- Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems
- Intelligent calling and queuing
- Ready-to-use apps for customer self-service, including locator, financial status, account updates and pin resets
- Enhanced reporting capabilities
- Application server placement within the HSSL Cloud, in your environment or in a third-party environment
- 24/7/365 contact center support.
Accelerate customer self-service and routing with user-friendly interactions.
- Hosted Interactive Voice Response
- EZ Route
Streamline multichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution.
Connect and respond to customers and employees with extensive traditional phone and trunking services on the reliable, world-class Centuryline network.
Cloud Contact/Call Center
With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue.